[hendrixhc]

I recently made an insurance claim for a minor accident that my missus had in her new suzuki swift. She was not at fault and there was about $3500 damage caused some old fart towing a car trailer through a crowded shopping centre car park ( he scraped the rear quarter and door and trashed the bumper and mag wheel).

Unlike Melz i had the best experience with Shannons. I made a phone call and gave them all the details of the accident. They gave me a claim number over the phone and said they would get the damage assessed.

Within two days i received an sms to confirm my claim, assured me there was 0 at fault and no loss of no claim bonus.

The car was repaired and i received a phone call from shannons to see if the repairs were completed to my satisfaction. Unfortunately they were not, so they are sending an assessor out to the repairer to talk to them and to reasses my car. They told me if i am not happy with the repair it will be done again.

I can honestly say i was puzzled at the whole experience cause it was so easy. I kept waiting for the catch, but there has been none.

No i dont work for shannons and was not paid for this post!! I guess there are always positives and negatives to all companies. I generally a negative person so this post is a rarity for me!!