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Originally Posted by NAFairlane
Well they often detail recalls and similar information which is something they dont like to broadcast too much. This is the sort of information they dont want other dealers having either because then there would be no reason to take your car to the dealer.
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Really the Commonwealth should pass legislation to force all manufacturers to release
TSB's on a public database. This keeping it a secret is a very dodgy and unethical practice.
Its not legal to force customers to use manufacturer service now for servicing, so really Ford use this as a back door to getting around that and saving bucks on what should be a recall (Terri balljoints spring to mind) and make people use the dealer network for servicing. Not ethical behavior in my opinion, as you shouldn't be dependent on a Ford dealer or Ford service to know if there is a potential safety or durability issue with your car. That should be something available to you as a Ford customer who purchased one of their products. You can the decide if you want Ford service to look at it. If they are good, you would presume they would get the bulk of the work anyway. Maybe thats the problem, they wouldn't!
In the end I'm not sure it does them any favours anyway. How is it better to discover the problems as an owner when something breaks, rusts or fails, then if you got a letter from Ford lettting you know there is a potential problem in your model of car and to go and get it looked at.
Dan