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Originally Posted by davway
Something Ford need to have a good hard look at doing for a change.
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Originally Posted by DJM83
I dont see recalls as a bad thing, nothing more then acknowledging their stuff ups. More then some manufacturers do.
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Exactly. The Falcon and Territory would both be in a better position in the marketplace if Ford had been proactive and recalled the cars when they needed to. In field repairs or whatever they are called don't work as they are underhanded and assume that all customers past and present use Ford dealerships for service. Something from their own customer surveys and through their dealers, Ford would know to simply not be true - especially as cars get out of warranty.
Manufacturers cannot legally force customers to use their dealerships for service anyway, therefore they should not be allowed to assume people will know about any modifications or repairs available for their cars through Ford dealer service. Its just a plain dodgy practice. At least put the info on the Ford web site where customers can find out about this stuff and make their own choice.
Sending a letter to advise of a potential fault to be looked at and suggesting I drop the car of for a inspection and/or repair, would work much more effectively with me, then ignoring the cars faults for to long (first we've heard of it etc) until warranty runs out or ignoring it completely.
Hopefully the new consumer laws and Fords sudden interest in fixing the on going ball joint saga for the Territory has turned the companies attitude around.
Meanwhile sending me some marketing gumpf of a third rate sportsman standing next to a Falcon or Territory in some improbable location isn't working for me. I'd rather they stood by the product they sold and supported the existing customer base - crazy as that may seem to some on the forum who will immediately jump to Fords defence by claiming other manufacturers are equally as bad. As if that somehow makes it ok or best practice.
Dan