Good customer service!!!

[Yellow_Festiva]

So many people rant and rave about crap customer service, hell im one of them. But I had an experience that literally blew me away in term of how well I was treated.... Let me explain...

Was in Seoul, needed to return to Sydney. Seoul flight was meant to leave at 9am, travel to Singapore where the connecting flight leaves at 8:40pm to return to Sydney...

I mis-read the ticket, and had it im my head that I was leaving Seoul at 8:40pm... don't know why, just did!

Arrive to check in at round 6:40pm... funny no one around?? waltz up to the counter where a sole person is shuffling through some paperwork, and present my ticket and passport....

Sir, you do realise you are 11 hours late don't you? this flight was at 9am today.... (now i realised why i couldnt do online check in that afternoon...)

WTF WTF WTF WTF... I was shocked... how the hell did I stuff that up?? i started to go through my options in my head.. all I could see were the hundred dollar bills i would need to fork over to get a new ticket (or so I thought....)

I got sent to a new counter... and i was quickly informed that a plane was leaving in 30min for Singapore, and if i made a decision there and then i was able to go on the plane if i so choose. So i did. When i pulled out my wallet to pay for the ticket she just looked at me and said that there was no charge....

Ok sweet, i got a seat (well actually 3 seats... i had the whole row to myself) to Singapore but no seat to Sydney. The gal behind the counter kept reminding me that i had no accomodation booked and no confirmation of a seat to Sydney as they were fully booked.... that didnt worry me, but i was then wondering if i would have an equally good experience in Singapore with my onward flight to Sydney...

I was gonna worry about that in Singapore, but the girl was already one step ahead of me, she had printed out an OPEN TICKET for Singapore to Sydney and advised me that i could check in to any flight to Sydney, even if over booked, all i needed to do was ask to be placed on the stand-by list, so if another idiot like myself fails to show at the correct time i would get their seat...

I landed in Singapore at 1am, and the first flight to Sydney was 9:40am... sure enough after waiting till 9:10 i was given a seat.... (6 people didnt show)

I was due to arrive in Sydney 7:15am on my original ticket, but ended up arriving at 8:15pm the same day. Not bad I thought... It could have been soo much more worse i guess.

I could have been charged well over a grand for a ticket, and rightly so. It was my stuff up and i woud have been more than happy to pay it if asked...

So my friends, in case you were wondering who i flew with, and who i will fly with from now on???

SINGAPORE AIRLINES....

And yes i have sent them a thank you email direct. Its a shame i forgot the names of the people i spoke to in both Airports......

Jason