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| The Pub For General Automotive Related Talk |
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11-05-2008, 06:25 PM
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Starter Motor
Join Date: May 2006
Posts: 3
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Hi All
Recently had a service done on my BF XR6T and asked them to look at my dashboard as it's developed a really obnoxious squeak in the last couple of months. Car is still under warranty but was told I would have to pay for the work myself as Ford reject claims for sqeaks and rattles after 1500kms Anyone else had there dealer tell them this? Car only has 22,000km's and the only warranty work ive had done is replacing the bootlamp. Thanks |
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11-05-2008, 06:39 PM
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Now Fordless
Join Date: Aug 2005
Location: Fremantle, WA
Posts: 3,611
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I'm pretty sure this applies to most car manufacturers.
Customer at work got rejected for a rattle in the dash. Car was still in warranty(Mitsubishi). I think there'll be something in the owners manual about it. |
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11-05-2008, 06:55 PM
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FGX XR8
Join Date: Jan 2008
Location: Melbourne
Posts: 702
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Not all manufacturers would reject such a claim. i worked at mazda for 3 years and they cover amost anything under warranty as long as its justified.
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11-05-2008, 07:13 PM
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FF.Com.Au Hardcore
Join Date: Sep 2007
Location: Sydney
Posts: 699
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Hyundai fixed a tiny rattle in a Lantra after 4 yrs and 110K no questions. I only half asked cause I knew they would say no. One high tension lead failed at 75K, the same dealer replaced all 4 'just in case'.
Compare that with Ford, I never had hand brake that worked properly in the BA, try as I might to get it fixed. Ford cars are generally great, anything else to do with the ownership experience wasn't great for me. 22K, I simply wouldn't take no for an answer if its a major problem. Keep the pressure on. Ford needs as many customers as it can these days, this sort of crap just turns off the faithful that might actually keep buying their cars.
__________________
93 NC2 Fairlane Ghia Sportsman. Standard Tickford 162kw engine and touring suspension, factory LTD trim option plus EF Ghia wheels. Other rides: Range Rover Sport, Mini Cooper Chilli Cabrio |
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11-05-2008, 07:18 PM
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FF.Com.Au Hardcore
Join Date: Apr 2005
Location: Canberra
Posts: 13,458
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How the warranty doesn't apply to that is beyond me. It should warrant everything besides consumables.
Not a great way to preach the quality of your work when you expect squeaks and rattles after 1500kms and that's exactly what they are saying if they reject such claims  :
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11-05-2008, 07:24 PM
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FF.Com.Au Hardcore
Join Date: Mar 2006
Location: Adelaide
Posts: 2,343
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It is crap, but I've heard they wont fix squeaks after a few thousand kays,
makes you not want to buy another new ford huh? |
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11-05-2008, 08:14 PM
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FF.Com.Au Hardcore
Join Date: Feb 2005
Location: Melb north
Posts: 12,025
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warranty or not with those low k`s i would be expecting my dealer TO FIX THE DAM THING IN GOOD FAITH, thats just unbeleivable. where is this dealer?
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11-05-2008, 08:48 PM
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XD Sundowner
Join Date: Aug 2007
Location: moranbah
Posts: 1,078
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go to another dealer it will get fixed .
__________________
something old something blue |
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Sqeaks and Rattles - Warranty after 1500km
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