ADSL upgrade

Agro_EF · 16-11-2005, 12:41 AM

Hi all i need to know one simple thing and i hope the techs in AFF are easyer and can talk english unlike our most un fav telstra personal ( well thats enougth of a whinge of them) i have a speedstream modem and i brought a billion BIPAC 5102 , 4 port modem and telstra says it wont work with bigpond is this true , as if this false well can someone explain how to do it, as telstra says to buy a 510 are they pulling my chain as in saying but there gear or am i wrong about telstra

clontarf_x · 16-11-2005, 02:00 AM

When using a different router/modem with yuor ISP, if they tell you you cant thats bull. All you need to do is reconfigure it for your ADSL provider.

And besides what the hell are you doing using Telstra. Go iiNet or WestNet!

RED_EL_XR8 · 16-11-2005, 02:04 AM

The Billion will be fine with bigpond, run the setup routine and add you basice connection information. You will find them saying the modem is unsupported rather than it will not work. It will.

Matty_XR6 · 16-11-2005, 08:11 AM

Quote:

Originally Posted by eagle1

Hi all i need to know one simple thing and i hope the techs in AFF are easyer and can talk english unlike our most un fav telstra personal ( well thats enougth of a whinge of them) i have a speedstream modem and i brought a billion BIPAC 5102 , 4 port modem and telstra says it wont work with bigpond is this true , as if this false well can someone explain how to do it, as telstra says to buy a 510 are they pulling my chain as in saying but there gear or am i wrong about telstra

Dude the only problem you will encounter is we don`t provide saupport for it.. If you have any hassles PM me.. i work for bigpond ADSL tech support

Quasi · 16-11-2005, 08:26 AM

Quote:

Originally Posted by clontarf_x

When using a different router/modem with yuor ISP, if they tell you you cant thats bull. All you need to do is reconfigure it for your ADSL provider.

And besides what the hell are you doing using Telstra. Go iiNet or WestNet!

100% correct.

It isn't that hard to configure the Billion 5102 (or any other modem for that matter). Just use the wizard and enter the required details. If you are on a normal residential plan you won't need much other than username, password, etc.

Don't be fooled by propaganda from 'The Evil Empire'. Telstra staff (including about 99% of their tech staff) don't actually know anything about their equipment except for what they are told in so-called training seminars. In fact I asked three different Telstra support staff (1 was an onsite technician) if the 510 had any kind of firewall built in, and got three different answers. 1 said yes, 1 said no, and the tech said "I don't know. I have just completed a 9 week training course and they didn't mention it"......gimme a break.

The best advice I could give would be that if you are no longer under contract consider churning (fast transfer) to another ISP.

If you were with iiNet, or WestNet (as I am), you would see the difference in staff that actually have a clue. It's not the fact of needing support much, but when you do need to make the call for any reason, it's nice to know that it won't be a waste of time (or leave you feeling violated).

Matty_XR6 · 16-11-2005, 08:33 AM

Quote:

Originally Posted by Quasi

100% correct.

It isn't that hard to configure the Billion 5102 (or any other modem for that matter). Just use the wizard and enter the required details. If you are on a normal residential plan you won't need much other than username, password, etc.

Don't be fooled by propaganda from 'The Evil Empire'. Telstra staff (including about 99% of their tech staff) don't actually know anything about their equipment except for what they are told in so-called training seminars. In fact I asked three different Telstra support staff (1 was an onsite technician) if the 510 had any kind of firewall built in, and got three different answers. 1 said yes, 1 said no, and the tech said "I don't know. I have just completed a 9 week training course and they didn't mention it"......gimme a break.

The best advice I could give would be that if you are no longer under contract consider churning (fast transfer) to another ISP.

If you were with iiNet, or WestNet (as I am), you would see the difference in staff that actually have a clue. It's not the fact of needing support much, but when you do need to make the call for any reason, it's nice to know that it won't be a waste of time (or leave you feeling violated).

You will be quite suprised how many people do know about the equipment.. given i do work with some people who don`t know anything but 99% is abit high..I`m not defending telstra by any means LOL they suck ***.... I actually tell customers to go somewhere good like iinet or internode

Sledgehammer · 16-11-2005, 08:36 AM

I love it when Telstra say that "we dont support that"...... so you learn and its also why Im now with iinet...

Matty_XR6 · 16-11-2005, 08:50 AM

From my responses cutomers can guage i don`t have anything bigpond LOL...
I tell em hell no and go thru what you go thru i think not

Matty_XR6 · 16-11-2005, 08:51 AM

Quote:

Originally Posted by Matty_XR6

Dude the only problem you will encounter is we don`t provide support for it.. If you have any hassles PM me.. i work for bigpond ADSL tech support

When i say we i mean bigpond..... i try and help customers with everything

RED_EL_XR8 · 16-11-2005, 10:10 AM

Quote:

Originally Posted by Matty_XR6

When i say we i mean bigpond..... i try and help customers with everything

Could you help me gun down the 10 plus Bigpond sales driods that have thwarted every attempt to add fixed IP to our accounts on a customer phone line? 10 hrs of phone enquiries and counting, and Sol thinks retail is Telstra's future!

Sourbastard · 16-11-2005, 10:14 AM

Its not really retail, its charity, they live to give.

They give you the run around.
They give you the shïts.
They give you poor service.
Then they give you a bill.

Matty_XR6 · 16-11-2005, 10:15 AM

Well i was in the Army hehehe.. so you wanna add static IP

Matty_XR6 · 16-11-2005, 10:16 AM

Quote:

Originally Posted by sourbastard

Its not really retail, its charity, they live to give.

They give you the run around.
They give you the s.
They give you poor service.
Then they give you a bill.

LOL totally

max^power · 16-11-2005, 11:54 AM

Isn't that new CEO too busy hiring his mates to bother with support? If the share price drops, they'll just have to cut a few more employees and add some more pretend calls to peoples bills!

Ok, as for the modem not working, generally they mean supported, which means the support dudes dont have any details about the modem available to them - internet is probably still heavily restricted there.

You can always try www.whirlpool.net.au, most of the people in there have no personality, humour or respect for anyone else, but do a search, and you'll find your answer there without having to post.

RED_EL_XR8 · 16-11-2005, 12:18 PM

Quote:

Originally Posted by Matty_XR6

Well i was in the Army hehehe.. so you wanna add static IP

No I want the silly buggers to use a real ISP

:

I want to order the whole shebang in one hit, and I want erase the Bigpond web interface and have chimps produce something less user hostile.

:

But then I want an Aston Martin and I'm unlikely to get that any time soon either.

:

Matty_XR6 · 16-11-2005, 12:31 PM

I see in your avatar "blind leader of the blind" are you the new CEO of telstra lol

I have alot of customers unhappy with bigpond and its service/website i try my hardest to guide them around it as easily as possible but somehow bigpond manage to f**k it up again lol

Blue Oval Mopar Man · 16-11-2005, 01:16 PM

Quote:

Originally Posted by Matty_XR6

Dude the only problem you will encounter is we don`t provide saupport for it.. If you have any hassles PM me.. i work for bigpond ADSL tech support

OHHHHH SO Your the one !!!!!!!

:

Matty_XR6 · 16-11-2005, 02:21 PM

Quote:

Originally Posted by Blue Oval Mopar Man

OHHHHH SO Your the one !!!!!!!

:

ROFL i don`t make the rules i just break them

it:

*rayman* · 16-11-2005, 02:32 PM

mattyxr6 - there's a good chance that you and i have spoken on the phone if you work for telstra.... I reckon i have spoken to or had an argument with just about every tech there.... ( i know there is lots too )

on a side note: I did a job for an indian customer the other day that was complaining about talking to indian support lines the other day too, how ironic is that?

Matty_XR6 · 16-11-2005, 02:35 PM

Quote:

Originally Posted by *rayman*

mattyxr6 - there's a good chance that you and i have spoken on the phone if you work for telstra.... I reckon i have spoken to or had an argument with just about every tech there.... ( i know there is lots too )

on a side note: I did a job for an indian customer the other day that was complaining about talking to indian support lines the other day too, how ironic is that?

I work for a company employed by telstra-only doing ADSL tech spt and doubt having only had a couple of customers start to argue but i get that stopped pretty quick.

For tech support our call centres are here in OZ althou the company i work for is worldwide