My FGX XR8 denied warranty

[Franco Cozzo]

Give it a crack anyway, don't take this **** lying down and if that fails run smear campaign against them in the media, same as the Jeep one.

I'm sure people who are considering buying the new Mustang would like to hear about this and same with some of our motoring journo's who like sticking the boot in at any given opportunity.

[OzJavelin]

Someone mentioned earlier, but has the Dealer/Ford *written down* the reason why the claim has been denied?

From my experience in the workplace, when people are forced to document something they have been happy to argue about verbally, they realise they must be fully committed to follow through .. and often the resistance subsides.

[Whitey-AMG]

This isnt an FPV vehicle but it has the same drive train..... In fact it has the R Spec drive train.

On the old FPV site it lists the following benefits of GT ownership :


And for the true V8 enthusiast, the GT (in addition to its GT-P sibling) has a Powertrain Control Module (PCM) controlled active exhaust system to deliver:

• Maximum V8 sound quality at idle and during car maneuvering and;
• Maximum V8 muscle car sound quality during spirited driving

So what's the current accepted definition of "spirited driving" ? ( hooning ? )
I wonder how many warranty claims were passed with GT owners arguing that the car was driven in a spirited fashion and it then proceeded to drop its guts on the road........ Spirited driving !! Yes Sir - no problems at all - take a seat whilst we replace your engine and trans.....wont be a minute...

Even more references to unleashing ALL the power on the FPV site

http://www.fpv.com.au/gt_showroom/le_gt_f
Making sure all that power gets to the road as efficiently and instantly as possible is your choice of a slick Tremec 6-speed manual gearbox or the world-renowned ZF 6-speed automatic transmission with Sequential Sports Shift.

[cobramania]

You'd need legal advice on this, but maybe Kempy should check out the "official FPV" video's on youtube.

Have a look at the way they promote the cars & even Will Davidson's video of GT Rspec Launch control.

I'm pretty sure implied use & implied fit for purpose may legally come into this on Kempy's side.

Even if they don't specifically say it straight up, they imply (with their advertising & promotions) that these cars can be & are designed to be used on the racetrack or driven very hard.

https://www.youtube.com/user/OfficialFPV/featured

[richo77]

Originally Posted by Yellow_Festiva

I wonder if 'Ford PR' still frequents the site?

What I find most annoying that there are Ford spies looking at forums to dodge warranty claims but after all this time still can't manage to engineer fixes for diff bushes, heater shafts, transmission coolers and audio white noise to name a few.

[Whitey-AMG]

Originally Posted by richo77

What I find most annoying that there are Ford spies looking at forums to dodge warranty claims but after all this time still can't manage to engineer fixes for diff bushes, heater shafts, transmission coolers and audio white noise to name a few.

because that costs them money.......
The object of voiding warranty is cost avoidance - those weasels probably get a bonus in their paypacket for their YOU TUBE and Internet investigation SKILLZ.

[xisled]

Originally Posted by kempy311

Ford CRC has pretty much washed there hands of it. She said in the notes that it was raced and then pictured leaving on a tow truck hahahahah

Well if they have the information in notes, ask for a copy of the notes and information they have, especially the picture of the car leaving the track on a tow truck.

http://www.ford.com.au/privacy#policy2

Section 13

Go back to the dealer and request for a formal letter that they are refusing your claim, saying oh its not covered because you were at a drag strip, is not a good enough reason.

Also request the report on what they did and what they have actual diagnosed the problem to be with your car.

If Ford will not provide you with the correct and formal denial letter, go talk with the ACCC and advise them they are refusing to fix your car without giving you a real reason for denial. Let them know you have asked for a letter but they refused to give you one.

[WHYME]

So Kempy, what are your plans now mate? I understand if you prefer not to spill your guts on this public forum... but man I feel for you.

[Vesper Martini]

Originally Posted by zilo

It will be the bearings, it's always the bearings.

I have fixed two Sprintex units in the last 18 months.

They aren't hard to repair...just bite the bullet and fix it.

There's stuff all in a supercharger...

Would you have a guestimate on the cost of repair?
it may not be all that much..

[2011G6E]

Originally Posted by kazawaki

Big companys are very slow to react as far as consumer anger is concerned.By the time they realize that there losing business it is already to late and there customers current and future have already gone and will not return.I have a Thing called a Black ban list once some one screws me over there on that list and I NEVER NEVER NEVER recommend or purchase stuff from them again.

Of course there is the niggling fact that you have to consider what percentage of drivers would ever even think of using their car for "competition use" much less stick it on a drag strip. Hell, people hardly even bother to look under the bonnet these days when they buy a car. As I've said before, when we bought the G6E the dealer was surprised I wanted to look under the bonnet...he reckoned I was about the first buyer in months who had even asked to see under there. I would lay money that the people who buy things like the new GT's only drive them on special days or possibly just as a normal car. It would be down in the very low single figures the percentage of drivers who would ever dare "abuse" one by dragging it.

Face it...people buy them now for their looks or style, the cache of driving a limited edition car, possibly an investment, but competition? Come on...

[kempy311]

This is what came from the dealer. Ford CRC are sending a official document by snail mail for the reason of denial.

[kempy311]

Originally Posted by Fully6

So Kempy, what are your plans now mate? I understand if you prefer not to spill your guts on this public forum... but man I feel for you.

It will most likely be taken further.

[Whitey-AMG]

Unjustified flash ??
So it WAS tuned ?
You mentioned it was not tuned at all.....

[kempy311]

Originally Posted by Bluey-GT

Unjustified flash ??
So it WAS tuned ?
You mentioned it was not tuned at all.....

NO TUNE. When they say flash I believe they are talking about WOT for a certain time but I'm not really sure.

[JC]

Originally Posted by kempy311

Nope has been on a truck 3 times now. Home after it died in the city, to the dealership and back home from the dealership.

Does it drive at all without the blower spinning? ie, as a temp fix, could you fit a shorter belt and bypass the charger?

[kempy311]

Originally Posted by JC

Does it drive at all without the blower spinning? ie, as a temp fix, could you fit a shorter belt and bypass the charger?

Problem is I'm not sure if the blower is throwing bits of metal into the engine.

[Sprint347]

Originally Posted by kempy311

NO TUNE. When they say flash I believe they are talking about WOT for a certain time but I'm not really sure.

'Unjustified flash to PCM' means somewhere/somehow the factory tune/calibration was changed in some way.

Has the car been tuned at some stage (even if the factory tune was reloaded)?

[Whitey-AMG]

Originally Posted by kempy311

NO TUNE. When they say flash I believe they are talking about WOT for a certain time but I'm not really sure.

Wow

So as per the recommendation on the FPV website, you made sure all that power got to the road as efficiently and as instantly as possible in your choice of the ZF 6 speed automatic and this has registered as an unjustified Flash in the PCM.

This is getting more and more interesting.

[kempy311]

Originally Posted by Sprint347

'Unjustified flash to PCM' means somewhere/somehow the factory tune/calibration was changed in some way.

Has the car been tuned at some stage (even if the factory tune was reloaded)?

I don't know that unless they did that without my knowledge.

[EASYBOSS]

This is starting to not look good for Ford

1. Stating that the car left an event to a tow truck when it did not.
2. Stating that the car has had a PCM change, when it has not to the knowledge or the owner.

[Polyal]

There is NO WAY a OEM flash can be used against you...that shouldnt need explaining but I would get clarification on that 100%.

The driving thing well, your going to have a hard time fighting it but its not out of the question.

[Sprint347]

Originally Posted by kempy311

I don't know that unless they did that without my knowledge.

So just to confirm you've had this car from new and only a ford dealership has 'worked on the car'?

I'm not suggesting you've done anything untoward, I'm trying to understand Ford's motive.

[kempy311]

Originally Posted by Sprint347

So just to confirm you've had this car from new and only a ford dealership has 'worked on the car'?

I'm not suggesting you've done anything untoward, I'm trying to understand Ford's motive.

Brought from the same dealership brand new as the first service was done at.

[2011G6E]

Sorry, but there's not a lot of wiggle room.

You used it for drag racing or competition which is completely outside what warranties allow. Full stop. Even your plain old comprehensive car insurance won't cover you for damage done while it's being used for "competition". Cars aren't built for competition. Of yes yes yes...they might have go faster stripes and lots of power, but they don't intend you to actually race them...they say so right there that it has been used "outside it's design and intent". Most people know this. If it was "intended" to be used for such a purpose I don't think the blower would have failed like that.

Well and truly gone are the days where the high performance models from car makers were virtually race cars with licence plates. Now they merely look the part and are intended for driving "enjoyment", rather than actual competition use.

[EASYBOSS]

Originally Posted by kempy311

Brought from the same dealership brand new as the first service was done at.

Confusing, how many k's on the car when you brought it

[XR6Runner]

Originally Posted by 2011G6E

Sorry, but there's not a lot of wiggle room.

You used it for drag racing or competition which is completely outside what warranties allow. Full stop. Even your plain old comprehensive car insurance won't cover you for damage done while it's being used for "competition". Cars aren't built for competition. Of yes yes yes...they might have go faster stripes and lots of power, but they don't intend you to actually race them...they say so right there that it has been used "outside it's design and intent". Most people know this. If it was "intended" to be used for such a purpose I don't think the blower would have failed like that.

Well and truly gone are the days where the high performance models from car makers were virtually race cars with licence plates. Now they merely look the part and are intended for driving "enjoyment", rather than actual competition use.

Fair enough if it happened at the drags. But the fault didnt occurr until some 6000kms later.

[Kieron]

Originally Posted by Big Damo

Take it further, go with one of these consumer watchdogs and maybe a lawyer who specialises in this sort of stuff.

I agree with the trying to go down not fit for purpose path, thats going to be your only shot IMO.

Very grey area though. There needs to be definition around what 'fit for purpose' means in relation to an XR8. I'm guessing that the normal purpose of an XR8 is to provide transport, driving in a legal manner. It certainly won't include using it as a competition vehicle, (a Lotus Elise might).

To me sounds like for investigation is required, the SC needs to be opened up to see what the damage really is.

Hopefully, for Kempy's sake, the damage is just bearings and no collateral damage has occurred.

[Franco Cozzo]

Originally Posted by Kieron

Very grey area though. There needs to be definition around what 'fit for purpose' means in relation to an XR8. I'm guessing that the normal purpose of an XR8 is to provide transport, driving in a legal manner. It certainly won't include using it as a competition vehicle, (a Lotus Elise might).

To me sounds like for investigation is required, the SC needs to be opened up to see what the damage really is.

Hopefully, for Kempy's sake, the damage is just bearings and no collateral damage has occurred.

I would think if its main purpose was to be used as transport it wouldn't come with a supercharged 5L V8, what does the XR8 badge signify? Transport with big engine?

I'd argue a run down the drags here and there isn't competition use unless he uses the car in a class of drag racing? Not just the meet they hold at the track once a month.

Its not like he is racing for $$$ and the car lives its life at the drag strip.

[Smoke Pursuit]

Does this mean that Ford have suggested the car has been flash TUNED?

I hope the car wasn't loaned by the dealer to a tune shop prior to you buying it new?

[Trump]

Okay kids, here is the new vehicle warranty document from Ford:

http://www.ford.com.au/servlet/BlobS...lob&blobkey=id

There are exactly ZERO references to motorsport in it, none! Further, the term misuse is not listed in the definitions section at all. Kempy, send them to hell.