Insurance Claim Gone Sour

[EBII Fairmont]

Back in September last year, my car was involbed in an accident.

Anyway it has got to a point were the insurance company is just trying to get us to pay for her car, even though we do not admit to fault.

I am about to approach the insurance ombudsman, and I just wanted to know if any people on here have ever dealt with them, and if it was a good service and worthy of doing.

Thank you very much for your time.